1. GENERAL PROVISIONS AND IDENTIFICATION
1.1 These Terms of Service (“Terms”) govern the supply of pet apparel and pet bedding products (collectively referred to as “Goods”) via the website www.petwardrobepro.com (“Website”) to customers located within Europe.
1.2 Throughout these Terms, the references to “petwardrobepro”, “we”, “us”, or “our” refer to the brand and operational entity of www.petwardrobepro.com.
1.3 By accessing our Website or purchasing Goods from us, you agree to be bound by these Terms. Please read them carefully before placing an order.
1.4 Official customer support and notice communications should be directed to our designated email address: business@petwardrobepro.com.
—
2. ELIGIBILITY AND ORDER ACCEPTANCE
2.1 Products displayed on the Website constitute an invitation to treat. An order placed by a customer constitutes an offer to purchase Goods subject to these Terms.
2.2 We reserve the right to accept or decline any order at our sole discretion, including cases where Goods are unavailable or payment authorization cannot be completed.
2.3 Contract formation occurs upon automated dispatch confirmation sent to the email address provided during checkout.
—
3. FULFILLMENT AND DELIVERY
3.1 Target Market: We primary fulfill and dispatch orders to customers residing in European territories.
3.2 Carriers: Dispatch operations are managed through reputable express logistics carriers, including standard and priority services from international courier networks such as DHL, FedEx, and UPS.
3.3 Processing and Transit Times:
Order Handling Time: Standard handling and dispatch processing generally take between 1 to 3 business days following clear payment confirmation.
Transit Time: Estimated delivery duration after carrier handover ranges between 4 to 10 business days, depending on destination regional logistics.
3.4 Dispatch Tracking: Automated notification emails regarding shipment status updates (including order dispatch, carrier facility entry, and local delivery dispatch) will be routed to the email address provided at checkout.
3.5 Extended Delays and Non-Delivery: If a package exceeds standard estimated delivery parameters, petwardrobepro will initiate a formal trace investigation with the assigned transport carrier. Based on verified investigation findings, petwardrobepro will arrange either a replacement dispatch or an appropriate resolution.
—
4. PASSING OF RISK AND TITLE
4.1 In compliance with European consumer protection standards, title and risk of loss or damage to Goods remain with petwardrobepro during transportation.
4.2 The risk of physical loss or damage to the Goods transfers to the consumer only upon physical possession of the Goods being acquired by the consumer, or by a designated third party acting on the consumer’s behalf (other than the carrier).
—
5. RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)
5.1 Statutory Right: Customers residing in European jurisdictions possess a statutory Right of Withdrawal allowing cancellation of purchase within 14 calendar days without providing justification.
5.2 Withdrawal Period: The statutory period expires 14 days from the date on which the customer (or a designated third party) acquires physical possession of the Goods.
5.3 Exercise of Right: To exercise the right to cancel, you must communicate your decision to withdraw by clear statement via email to business@petwardrobepro.com prior to the expiration of the 14-day timeframe.
—
6. DEFECTIVE, DAMAGED, OR NON-CONFORMING GOODS
6.1 In the event that received Goods arrive damaged or display manufacturing flaws, customers are entitled to remedies under consumer statutory rights.
6.2 Notification Procedure: Affected customers must notify customer service via business@petwardrobepro.com within a reasonable timeframe upon receipt.
6.3 Simplified Claim Processing: Customers are requested to attach photographic or video proof illustrating the issue when submitting a claim. Physical return of defective or damaged Goods is generally not required once photographic verification is accepted by customer care.
6.4 Remedies: Upon validation of the damage or defect, petwardrobepro will facilitate a replacement dispatch or process a financial reimbursement to the original payment mechanism used at checkout.
—
7. INTELLECTUAL PROPERTY AND CONTENT
7.1 All visual imagery, website layouts, product descriptions, media content, and branding elements presented on www.petwardrobepro.com are owned by or licensed to petwardrobepro.
7.2 Unauthorized copying, reproduction, distribution, or commercial exploitation of any material found on this Website without express prior written consent is strictly prohibited.
—
8. LIMITATION OF LIABILITY
8.1 Nothing in these Terms shall exclude or limit liability for statutory rights that cannot be excluded under applicable consumer legislation.
8.2 To the maximum extent permitted by applicable law, petwardrobepro shall not be held liable for indirect, incidental, or consequential losses arising out of or in connection with the purchase or use of Goods.
—
9. APPLICABLE LAW AND DISPUTE RESOLUTION
9.1 These Terms are governed by and construed in accordance with applicable general commercial principles and relevant European consumer protection standards.
9.2 Consumers retain the full protection of non-excludable mandatory regulations of their country of residence. In the event of an unresolvable dispute, claims may be submitted to competent judicial bodies or European out-of-court online dispute resolution platforms.
—
10. CONTACT INFORMATION
For questions concerning these Terms, operational policies, or customer support inquiries, please contact:
Brand: petwardrobepro
Website: www.petwardrobepro.com
Support Email: business@petwardrobepro.com