1. Overview & General Policy
At petwardrobepro, we aim to provide a smooth and reliable shopping experience for our customers across Europe. This Refund and Return Policy outlines your statutory rights as a consumer and sets out the processes for standard returns, delayed shipments, and damaged or defective items.
All transactions processed through www.petwardrobepro.com support a variety of payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and other accepted digital wallets. Refunds will be processed strictly back to the original payment method used at the time of purchase.
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2. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer protection regulations, customers residing within European target markets possess a statutory Right of Withdrawal.
Cancellation Period: You have the right to withdraw from your purchase contract within 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), physical possession of the ordered goods.
Notification: To exercise your right of withdrawal, you must inform petwardrobepro of your decision by sending a clear, written statement via email to business@petwardrobepro.com before the 14-day period expires.
Condition of Returned Items: To qualify for a full refund under the statutory withdrawal right, items must be returned unused, clean, in their original state, and with all original packaging intact.
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3. Return Procedure & Address
If you wish to return an item following a withdrawal request, please adhere to the following steps:
1. Initiate Contact: Email business@petwardrobepro.com with your order number and details of the item(s) you wish to return.
2. Return Authorization: Our support team will respond with specific return guidelines and confirmation details.
3. Dispatch: Pack the item securely and dispatch it back to our designated return facility as instructed by customer support.
Please note: Unless otherwise specified by our support team, the customer is responsible for covering the direct shipping costs of returning goods under standard withdrawal rights.
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4. Defective, Damaged, or Incorrect Items
We take care in dispatching items according to ordered specifications. However, if your order arrives with a manufacturing flaw, defect, or transit damage, you are eligible for a replacement or refund without unnecessary delays.
No Physical Return Required for Damaged Goods: If an item is received in a damaged or defective condition, you are not required to ship the physical item back to our facility.
Submitting Proof: To claim a refund or replacement for a damaged item, please contact business@petwardrobepro.com within a reasonable timeframe after delivery. Include your order details along with photographic or video evidence clearly demonstrating the issue.
Resolution: Upon review and verification of the provided evidence, petwardrobepro will proceed with either issuing a full refund to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, or digital wallet) or dispatching a replacement item.
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5. Order Tracking & Delivery Delays
We work in partnership with standard European priority express carriers, including DHL, FedEx, and UPS Priority, to handle shipments into European destinations.
Delayed Shipments: If your parcel exceeds the standard estimated delivery timeframe, please notify us at business@petwardrobepro.com.
Carrier Investigation: Upon receiving your notice, petwardrobepro will formally open an official investigation with the carrier (DHL, FedEx, or UPS) to determine the exact status and location of the parcel.
Resolution of Delayed Orders: Based on the carrier’s investigation outcome and actual transit circumstances, petwardrobepro will determine the appropriate remedy, providing either a full refund or an immediate re-dispatch of the order.
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6. Processing Time for Refunds
Inspection & Processing: Once a return is delivered to our return center or photographic evidence of a damaged item is reviewed, we will send an email confirming receipt and status.
Issuance: Approved refunds are initiated promptly. Depending on the issuer of your payment card or digital wallet provider (Visa, Mastercard, American Express, Apple Pay, Google Pay), funds typically reflect in your account within standard bank processing timelines (typically 5 to 10 business days).
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7. Customer Support Contact
For all queries regarding returns, refunds, order updates, or cancellations, please reach out to us:
Brand Holder: petwardrobepro
Official Website: www.petwardrobepro.com
Support Email: business@petwardrobepro.com