1. General Information
This Shipping Policy applies to all orders placed through www.petwardrobepro.com (“the Website”), operated under the brand petwardrobepro (“we”, “us”, or “our”). We are committed to processing and delivering your orders efficiently and transparently.
Our products, including pet apparel and pet bedding products, are available for purchase and delivery to customers located within Europe.
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2. Order Processing & Dispatch Times
Order Processing Time: All standard orders require approximately 1 to 3 working days for internal handling, verification, and dispatch.
Orders are processed during standard business operational days. Please note that dispatch times may vary slightly during public holidays or high-volume seasonal periods.
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3. Delivery Methods & Estimated Transit Times
We partner with reputable international courier services, including priority delivery options provided by DHL, FedEx, and UPS, to ensure reliable transit.
Estimated Delivery Time: Once dispatched, shipping to destinations across Europe typically takes between 4 to 10 working days.
Order Tracking: Upon dispatch, an automated notification containing shipping confirmation and tracking details will be sent directly to the email address provided at checkout. Customers can follow their parcel’s updates at key operational milestones, including initial carrier scan, arrival at transit hubs, and out-for-delivery status.
Please note that delivery estimates are calculated from the time of dispatch and serve as operational guidelines.
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4. Delayed, Missing, or Transit Issues
We strive to ensure every shipment reaches its destination within the standard timeframe. However, unexpected carrier delays may occasionally occur.
If your order does not arrive within the expected shipping timeline (4 to 10 working days after dispatch), please contact our support team at business@petwardrobepro.com.
Upon notification, we will initiate a formal investigation with the carrier to track the consignment.
Following the carrier’s assessment, should the shipment be confirmed lost or indefinitely delayed in transit, we will arrange appropriate resolution, offering either a full replacement or a full refund depending on the specific circumstances.
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5. Customs, Taxes, and Import Duties
For orders delivered within European territories, shipments adhere to regional trade and taxation standards. Customers remain responsible for providing accurate and complete delivery details at checkout to ensure seamless customs processing and final delivery.
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6. Incorrect Delivery Information
It is the customer’s responsibility to ensure that the delivery address entered at checkout is correct and complete. petwardrobepro cannot be held liable for delayed deliveries, failed delivery attempts, or lost packages resulting from inaccurate or incomplete address details provided by the customer.
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7. Contact Us
If you have any questions regarding your shipment, order tracking, or this Shipping Policy, please feel free to reach out to us:
Brand Name: petwardrobepro
Website: www.petwardrobepro.com
Customer Support Email: business@petwardrobepro.com