This Privacy Policy describes how petwardrobepro (‘we’, ‘us’, or ‘our’), as the data controller, collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.petwardrobepro.com (the ‘Site’). We are committed to processing personal data in full compliance with applicable privacy legislation, including the European Union General Data Protection Regulation (GDPR) and equivalent national laws.
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1. Data Controller Identification
For the purposes of applicable data protection laws, the data controller responsible for your personal information processed via this Site is:
Brand / Operating Entity: petwardrobepro
Website: www.petwardrobepro.com
Contact Email: business@petwardrobepro.com
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2. Personal Data We Collect
When you access, browse, or place an order on the Site, we collect certain personal information necessary to deliver our products and provide a functional website experience.
A. Order and Transaction Information
When you purchase items from our online catalogue, we collect:
Full name
Billing address and delivery address
Email address
Transaction details (purchased items, order amount, and currency)
B. Payment Details
Payment transactions are executed strictly through our designated third-party payment processor, Stripe. We do not store, process, or have access to full credit card numbers or card security codes on our servers. All primary payment infrastructure and cardholder data are managed by Stripe.
C. Technical and Usage Data
When you visit the Site, technical data is automatically collected by our web server and analytics systems, including:
IP address
Device identifier and browser specifications
General geographic region based on IP
Page navigation and interaction data
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3. Purpose and Legal Basis for Processing
We process your personal information under the following legal bases pursuant to the GDPR:
1. Performance of a Contract: To process orders, manage deliveries, send order updates, and facilitate customer communication related to purchases.
2. Compliance with Legal Obligations: To fulfill tax, accounting, customs, and commercial record-keeping responsibilities.
3. Legitimate Interests: To maintain the security, functionality, and operational stability of the Site, and to protect our business against fraud or unauthorized transactions.
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4. Disclosure and Processing by Third Parties
We share your personal data only with trusted third-party service providers who assist us in operating our business and fulfilling our legal obligations.
A. Payment Processor: Stripe
Payment handling for purchases made on the Site is performed by Stripe (Stripe Technology Europe, Ltd. and its global affiliates). Stripe acts as a independent or joint data controller with respect to payment processing, fraud monitoring, and financial regulation compliance. Data transmitted to Stripe includes transaction metadata and payment billing info. For further details on how Stripe processes your data, please refer to the Stripe Privacy Policy.
B. Order Logistics & Hosting Partners
We share delivery and contact details with shipping carriers and logistics fulfillment partners solely to complete order dispatch. Our website is hosted on infrastructure that ensures secure server management and data storage.
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5. International Data Transfers
As our operations and technical service providers are distributed globally, personal data collected from customers located in Europe may be transferred to, stored, and processed outside the European Economic Area (EEA).
When personal data is transferred internationally, we ensure appropriate safeguards are implemented in accordance with GDPR principles, such as utilizing standard contractual clauses approved by the European Commission or relying on adequacy decisions.
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6. Data Retention Period
We store personal information only for as long as necessary to fulfill the operational, legal, and financial purposes outlined in this policy.
Order and Financial Records: Retained for up to 7 years following the transaction date to comply with international statutory tax, commercial, and auditing laws.
General Enquiries & Correspondence: Retained for up to 2 years from the date of last communication to address follow-up queries or administrative matters.
Technical Logs: Retained for a maximum of 12 months for server stability and threat detection purposes.
Once the relevant retention period expires, personal data is permanently erased or rendered anonymised in a secure manner.
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7. Security Measures
We employ robust physical, technical, and administrative measures to protect personal information against unauthorized access, loss, alteration, or misuse. Payment transactions handled by Stripe are protected using industry-standard encryption standards (SSL/TLS).
Please note that while extensive technical safeguards are maintained across our site and operational channels, no electronic transmission over the internet can be guaranteed as completely risk-free from all external vulnerabilities.
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8. Data Subject Rights (For European & International Customers)
Subject to applicable regulations under the GDPR and local laws, you possess the following rights regarding your personal information:
Right of Access: Request confirmation of whether we process your data and obtain a copy of held information.
Right to Rectification: Request correction of inaccurate or incomplete personal records.
Right to Erasure (‘Right to be Forgotten’): Request deletion of personal data where legal grounds for retention no longer apply.
Right to Restrict Processing: Request temporary suspension of data processing under specific legal conditions.
Right to Data Portability: Request structured, standard transfer of your personal data to another party.
Right to Object: Object to processing based on legitimate business interests.
To exercise any of these rights, please submit your request to business@petwardrobepro.com. We will evaluate and respond to valid requests within statutory timelines. You also retain the right to lodge a complaint with your local Data Protection Authority.
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9. Cookies and Tracking Technologies
The Site utilizes necessary technical cookies required for proper navigation, cart persistence, and secure checkout. Optional analytical cookies are deployed strictly to evaluate website stability and user engagement. You can manage or modify your cookie preferences through your browser settings at any time.
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10. Updates to This Policy
We reserve the right to revise this Privacy Policy to reflect operational, legal, or regulatory updates. Any modifications will become effective immediately upon posting the updated text on the Site.
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11. Contact Information
For any questions regarding this Privacy Policy or our data protection practices, please contact us via email:
Brand: petwardrobepro
Email: business@petwardrobepro.com
* Website: www.petwardrobepro.com