1. Ordering & Payment
What payment methods do you accept?
We accept standard debit and credit cards issued by Visa, Mastercard, and American Express. We also support digital wallet payments via Apple Pay and Google Pay, alongside other recognised electronic wallets available at checkout.
How secure is my payment information?
All transactions conducted on petwardrobepro are processed via standard encrypted payment gateways adhering to strict international security measures, standard SSL protocol protection, and PCI-DSS compliance requirements to help protect your financial details.
In which currency will my payment be processed?
Orders are processed in Euros (€). If your payment card operates in a different currency, your card issuer will apply their standard exchange rate and any applicable cross-border transaction fees upon billing.
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2. Shipping & Delivery
Where do you ship to?
petwardrobepro delivers exclusively to customers located within the European region.
What are your estimated processing and delivery timeframes?
Order Processing Time: Orders require approximately 1 to 3 working days for preparation, packing, and dispatch from our facility.
Transit Time: Once handed over to our primary international logistics partners (such as DHL Priority, FedEx Priority, or UPS Priority), standard delivery generally takes between 4 to 10 working days, depending on the destination country and local postal operations.
How can I track my shipment?
Automated tracking notifications are automatically dispatched to the email address registered at checkout. You will receive updates at key operational points, including order dispatch, arrival at regional logistics hubs, and final local delivery handovers.
What should I do if my shipment is delayed beyond the standard timeframe?
Should your package exceed the standard estimated delivery window, please contact our customer support team at business@petwardrobepro.com. We will initiate a formal trace and inquiry with the assigned parcel carrier. Based on the verified findings of the carrier investigation, we will arrange for either a complete refund of your order or a replacement shipment.
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3. Order Cancellations & Statutory Right of Withdrawal
Can I cancel or modify my order prior to dispatch?
If your order has not yet entered processing, you may request a cancellation or change by contacting customer support immediately. Once an order enters the dispatch workflow, standard return procedures apply upon arrival.
What is your standard return policy for European customers?
In accordance with European statutory consumer protections (Directive 2011/83/EU), customers within the European Union and broader European region possess a statutory 14-day Right of Withdrawal. You have the right to cancel your purchase within 14 calendar days from the date on which you (or a third party designated by you) physically receive the goods, without providing any justification.
How do I initiate a standard statutory return?
To exercise your right of withdrawal, you must submit a clear statement of your intent to return the item to business@petwardrobepro.com within the 14-day period. Further return address details and instructions will be provided by our support personnel. Returned merchandise must remain in its original, unused condition to be eligible for processing.
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4. Faulty, Damaged, or Defective Items
What is the procedure if I receive a damaged or defective product?
If your order arrives affected by structural defects or physical transit damage, please notify our team within a reasonable timeframe following receipt by emailing business@petwardrobepro.com.
Do I need to return physical items that arrive damaged?
No physical return of damaged or defective items is required. Customers simply need to send a clear photographic or video explanation of the issue alongside their order details to our customer service email. Upon review and confirmation, we will proceed with issuing either a full refund or a replacement order at no additional cost.
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5. Product Materials & Care
Where can I find specifications regarding your pet apparel and bedding items?
Detailed item dimensions, general fabric specifications, and care instructions are stated clearly on each respective product listing page. All imagery used across www.petwardrobepro.com and our product pages consists entirely of original assets and authorized visual material.
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6. Customer Care & Contact Information
How can I contact customer support?
For any inquiries regarding orders, transit assistance, or policy clarifications, please reach out directly to our customer support address:
Brand / Operating Entity: petwardrobepro
Website: www.petwardrobepro.com
* Email: business@petwardrobepro.com